1. SALES AND DELIVERY
a. All orders are subject to acceptance by Electro Rent. Orders are governed by the applicable trade term specified on the quotation or agreed to by Electro Rent as defined in Incoterms 2010.
b. Prices exclude any applicable sales, value added or similar tax payable by Customer.
c. Unless otherwise indicated on the quotation, prices include shipping and handling charges. Title to hardware and consumable Products will pass to Customer upon delivery.
d. Customer may cancel orders prior to shipment at no charge. Product returns are subject to Electro Rent approval and applicable charges.
e. For Products without installation included in the purchase price, acceptance occurs upon delivery. For Products with installation included in the purchase price, acceptance occurs when the Product passes Electro Rents installation and test procedures. If Customer schedules or delays installation by Electro Rent more than thirty (30) days after delivery, acceptance of the Product will occur on the thirty-first (31st) day after delivery.
f. Payment terms are stated in the quotation or acknowledgment documentation, and are subject to change if Customers financial condition or payment record merits such change. Electro Rent may discontinue performance if Customer fails to pay any sum due, or fails to perform under this or any other Electro Rent agreement if, after ten (10) days written notice, the failure has not been cured.
g. Sold-to, Bill-To and Ship-to address must be in the same country.
h. For export control reasons, we are not able to ship to a freight forwarding company.
i. International buyers must pass US customs security screening. Electro Rent will withdraw in case of failing security screening.
2. DELIVERY FOB ORIGIN
For all shipments involving new Equipment, DELIVERY IS FOB Origin. All risk of loss or damage from shipping, theft, mysterious disappearance, fire or any other cause, including without limitation any use or misuse, is the responsibility of Customer thereafter. ER will make reasonable efforts to meet any delivery schedule quoted; but shall not be responsible for failure to meet such delivery schedule, regardless of the reason for such failure. ER will ship Equipment according to Customer’s reasonable shipping instructions; if no reasonable method is specified, ER will select the method. Equipment shall not be shipped by ER or returned by Customer by U.S. mail. Customer will pay or reimburse ER for all delivery and handling charges.
3. RETURNS
Before shipment all returned Equipment must have a Return Merchandise Authorization Form issued by ER within any applicable Right of Return (“ROR”) period and must be packaged in the original packing materials with all accompanying accessories and shipped prepaid freight to ER’s designated location. All CPO Equipment will have an ROR of 14 calendar days. The ROR period will start on the first day the customer receives the Equipment and is not extended by Customer’s failure or delay in inspecting the Equipment. FOR ALL EQUIPMENT AFTER THE ROR PERIOD, IF ANY, ALL SALES ARE FINAL. New Equipment does not have an ROR but may be returned at ER’s sole discretion for which a restocking fee may apply.
